Terms and Conditions

Booking Procedure and Payment

Bookings are only secured on receipt of full payment.

Payment must be received in advance of the course date. 

Please note that cleared payments by cheque MUST be received 3 working days prior to the course date.  

Closing date for bookings 

All bookings must be received together with payment at least 3 working days prior to the course date. Late bookings may be accepted by arrangement. Please contact us on 020 8252 8458 or e-mail: newheights@hotmail.com

Confirmation of bookings 

For any bookings or purchases made through our website, you will receive a notification via email within 2 working days of booking.

Course cancellation

We reserve the right to cancel a course or change the date, or content of programmes and the names of speakers, lecturers and tutors without prior notice.

In the event that a course is cancelled, we will endeavour to notify all delegates in good time and course fees will be reimbursed in full.

We  cannot accept liability for refunds for any expenses incurred other than the course fees.

Delegate cancellations and transfers

No refund is available for courses cancelled by delegates, but you can change the course date(s) once. Also note that replacement trainees are acceptable.

Should you need to cancel your course, please notify us on telephone number 020 8252 8458 or e-mail: newheights@hotmail.com