Office of the Immigration Services Commissioner

The Office of the Immigration Services Commissioner(OISC) is the United Kingdom regulator of the immigration advice industry whose powers stem from the Immigration and Asylum Act 1999.

OISC immigration advisers

People applying to immigrate to the United Kingdom may seek professional legal advice. In contrast to most areas of legal advice in the United Kingdom, immigration advice services are regulated. Unless an immigration adviser is regulated by another approved regulator (for example a solicitor, a barrister or a legal executive) they must be regulated by the OISC.

All those providing immigration advice and services must comply with the OISC's Code of Standards and Rules. "Immigration advice" is advice given relating to a specific application to enter or remain in the UK. "Immigration services" are those given when representing someone in relation to an immigration matter, for example, to the United Kingdom Border Agency (UKBA) or a court or tribunal.


The OISC is responsible for:

  • Admitting immigration advisers into its Regulatory Scheme,
  • Maintaining and publishing the register and list of advisers,
  • Prosecuting those that operate illegally outside of the Scheme,
  • Regulating immigration advisers in accordance with the Commissioner's Rules and Code of Standards,
  • Receiving complaints about immigration advisers irrespective of whether or not they are regulated by the OISC, and
  • Promoting good practice in the immigration advice sector.

The OISC maintains and publishes a roll of those advisers that it has found fit and competent to provide immigration advice and services. This roll is divided into those that charge to provide advice and services (the register) and those that do not charge (the list).

Legal advisers regulated by the OISC must complete a detailed regulation process. They can be regulated at 3 levels of competence:

  • Level 1 - Initial advice
  • Level 2 - Casework
  • Level 3 - Advocacy and representation

The Commissioner may refuse or withdraw permission to practice if they believe that an adviser is not fit and competent to provide immigration advice and services. The Commissioner may also take other disciplinary action against advisers found in breach of the OISC Rules or Code of Standards. These decisions may be appealed to the Immigration Services Tribunal. Legal advisers making applications for people to come to or remain in the UK are required to provide their full details along with their OISC number with each application to the UKBA.

New Heights Immigration Services is registered with the OISC at Level 3 (the highest level).